INFO

DELIVERY INFORMATION

We try to dispatch the ordered products as soon as we can.

If you order is placed on Monday until Thursday (excluding holidays), your order shall be shipped the next day.

Once your order is placed on Friday or the weekend, your order shall be shipped the following Monday.

Deliveries are shipped by Zásilkova/Packeta (Pick-up point) or PPL (Courier).

Stickers or other gifts are enclosed for free in every package.

 

CZECH REPUBLIC

Zásilkovna/Packeta - delivery to a Pick-up point (please do not forget to mention specific Pick-up point while placing an order)

- order paid online: 75 Kč (CZK) - Free for orders over 2000 Kč (CZK) 
- cash on delivery: 105 Kč (CZK) - Free for orders over 2000 Kč (CZK) 

PPL - Courier delivery

- order paid online: 120 Kč (CZK) - Free for orders over 2500 Kč (CZK) 
- cash on delivery: 150 Kč (CZK) - Free for orders over 2500 Kč (CZK) 

 

SLOVAK REPUBLIC

Zásilkovna/Packeta - delivery to a Pick-up point (please do not forget to mention specific Pick-up point while placing an order)

- order paid online: 90 Kč (CZK) - Free for orders over 3000 Kč (CZK) 
- cash on delivery: 120 Kč (CZK) - Free for orders over 3000 Kč (CZK) 

PPL - Courier delivery

- order paid online: 270 Kč (CZK) - Free for orders over 3500 Kč (CZK) 
- cash on delivery: 300 Kč (CZK) - Free for orders over 3500 Kč (CZK) 

 

OTHER EU COUNTRIES

We currently ship products only to a few selected countries of the European Union via PPL (Courier) while the order has to be paid online.

If you are not able to select your country while placing an order, please do not hesitate to contact us to find a solution.

PPL - Courier delivery

- order paid online: 290 Kč (CZK) - Free for orders over 4000 Kč (CZK)

 

RETURNS

If you are not satisfied with your online purchase you can return or replace (if the item is in stock) your goods within 21 days from the date of receipt, without giving any specific reason.

Unused and undamaged returned goods shall be in original saleable condition with no signs of usage, in the original packaging and with all tags attached if applicable. 

Customers are responsible for return shipping charges and service (we also accept services of Zasilkovna/Packeta). 

In case of need please contact us via CONTACT US section available in the upper right corner of the website and we will get back to you as soon as possible with further information.

 

TERMS & CONDITIONS

General provisions

The following terms and conditions of the limited liability company SID prod s.r.o. with its registered seat at Kurzova 2222/16, 155 00, Praha, Czech republic, Registered in the Commercial Register kept by the Municipal Court in Prague, Section C, insert 353605 are valid for purchases made in the website located at www.sidlimited.com. The terms clarify the rights and obligations of the seller (SID) and the buyer (customer) in accordance with the provisions of article 1751, paragraph 1 of the Czech Civil Code.

Ordering goods

All orders placed through the online store www.sidlimited.com are binding. A buyer placing an order confirms that he is familiar with our terms and conditions, as well as the returns procedure, and agrees with them.
The order is a draft contract. The purchase contract shall take effect upon the buyer receiving the goods.
It is necessary for the buyer to submit all required data and information on the electronic order form.
The place of delivery is the delivery address specified by the buyer in the order form.
Ownership of the goods passes to the buyer subject to the payment of the purchase price and subsequent receipt of goods. 

Returns and exchanges

All returns will be handled according to the laws of the Czech Republic and the return policy of the store sidlimited.com (see Return policy).
The exchange or return of products is only possible if they are returned in their original condition complete with all accessories.
The buyer has the right under paragraph 6 of Civil Code no. 367/2000 to withdraw from the contract within 21 days of receiving the goods. The buyer must return the goods with no signs of use or wear, in the original packaging. Upon receiving the returned goods, the seller will refund within 10 days the appropriate amount for the goods as previously agreed.
Goods can be returned to the seller under the terms of the returns procedure to:

SID prod s.r.o., Kurzova 2222/16, 155 00, Praha, Czech republic
Company ID (IČO): 11774827

VAT: (DIČ) CZ11774827
phone: 00420792232422, e-mail: info@sidlimited.com

Changing or returning goods is only possible if they are returned in their original condition and packaging complete with all accessories. The carrier is not liable for poorly packaged shipments. The manufacturer does not usually recognize the warranty for goods damaged in transit, even if the defect occurred before shipping. Therefore please check goods when receiving the delivery.   

Rights and obligations of the seller

The seller has the right to cancel an order if the buyer fails to fulfill their commitment to receive the goods or pay the purchase price in full.
All personal data provided when completing electronic order forms on our website is confidential and is used for sending goods.    

Rights and obligations of the buyer

The buyer is obliged to give a correct and complete mailing address to which the goods are to be shipped.
The buyer is obliged to receive the merchandise and pay the price in full. When a customer sends an order, they confirm that they agree with the price as indicated in the order form.
The buyer has the right to cancel the order or to return the goods within 21 days of delivery.     

Payment terms

We accept online payments by debit card and credit card via secured payment system. All payments must be received before goods are dispatched.
Customers living in the Czech Republic or Slovakia are able to pay on receipt of the goods.

Delivery terms

Delivery within the Czech Republic are dispatched by Zásilkovna/Packeta (Pick-up point) or PPL (Courier). Delivery charges:

Zásilkovna/Packeta - delivery to a Pick-up point (please do not forget to mention specific Pick-up point while placing an order)

- order paid online: 75 Kč (CZK) - Free for orders over 2000 Kč (CZK) 
- cash on delivery: 105 Kč (CZK) - Free for orders over 2000 Kč (CZK) 

PPL - Courier delivery

- order paid online: 120 Kč (CZK) - Free for orders over 2500 Kč (CZK)
- cash on delivery: 150 Kč (CZK) - Free for orders over 2500 Kč (CZK)

Orders to Slovak Republic are dispatched by Zásilkovna/Packeta (Pick-up point) or PPL (Courier). Delivery charges:

Zásilkovna/Packeta - delivery to a Pick-up point (please do not forget to mention specific Pick-up point while placing an order)

- order paid online: 90 Kč (CZK) - Free for orders over 3000 Kč (CZK) 
- cash on delivery: 120 Kč (CZK) - Free for orders over 3000 Kč (CZK) 

PPL - Courier delivery

- order paid online: 270 Kč (CZK) - Free for orders over 3500 Kč (CZK)
- cash on delivery: 300 Kč (CZK) - Free for orders over 3500 Kč (CZK)

Outside of the Czech Republic and Slovakia we also ship with via PPL to: Austria, Belgium, Bulgaria, Denmark, Estonia, Finland, France, Germany, Ireland, Italy, Latvia, Lithuania, Hungary, Netherlands, Poland, Portugal, Romania, Slovenia, Spain and to the Sweden. Only orders paid online are accepted.

- order paid online: 290 Kč (CZK) - Free for orders over 4000 Kč (CZK)

If the security tape on your package is damaged in any way, do not accept the delivery from the courier (and please contact us to resolve the problem: info@sidlimited.com / 00420792232422)

Privacy Policy

We are committed to ensure that your personal data is not disclosed in any form to third parties, except for the courier, and used solely for the purpose of ensuring the delivery of your goods. Your data will be protected according to law and used only for communication between seller and buyer. Your personal information is used for the purpose of the implementation of these services and to send information by e-mail (order confirmation, shipment tracking info). It also serves to enable the necessary accounting operations, such as the preparation of tax documents and to identify payments made by bank transfer

We appreciate your trust and protect your data against misuse. We collect your data in order to improve the quality of our services. Data is not shared with third parties. 

Information about your purchases on www.sidlimited.com - your order - are collected. This is necessary in order to ensure the supply of goods, handling complaints, and last but not least, these data serve also for your feedback control. Purchase information is stored in a secure database and not disclosed to third parties.

In case you want to keep your personal information from our database were completely removed, please send a request to delete personal data to address info@sidlimited.com. Your personal information will be immediately deleted from the database.

Your data that you place on www.sidlimited.com are confidential and are not given to other parties, with the exception of partners providing payments or transportation such as banks, credit card company, etc. But always only in one particular payment using these services and exclusively within the confines of the law on protection of personal data.

Return Policy

1. The warranty period for all goods is 24 months starting from the date of delivery.

2. The warranty period should not be mistaken for the durability of any goods. Durability refers to the goods' ability to endure wear, tear and decay when used appropriately and taken care of, considering their purpose, properties and differences in frequencies of wearing.

3. If the buyer receives damaged or faulty goods, he/she has the right to file a claim towards the vendor. The goods should be returned without delay, right after the fault has been discovered. Continuous wear of your product may increase any existing damage to it, which may be a reason for us to refuse your claim.

4. Complaints only apply to defects caused by low quality material or poor production technology.

5. A change in the properties of goods during the warranty period is not considered as a fault if the change is the result of inadequate wearing, lack of or insufficient care, natural changes of material, damage caused by the buyer or third party and/or any other incorrect interference.

6. The claim is considered properly filed if the returned goods are complete and no breach of hygiene was caused. The buyer is obliged to return the goods clean and without any hygienic deficiencies. The seller has right to refuse your claim if the returned goods do not fulfil the principles of general hygiene (based on Regulation 91/1984 of the Czech national collection of laws).

7. The buyer has to send the claim form together with the goods and a copy of the invoice to the following address: SID prod s.r.o., Kurzova 2222/16, 155 00, Praha, Czech republic.

8. Assessment of the legitimacy of a claim and its eventual execution will be confirmed within 30 days from the application from the customer being received.

9. If the defect is not considered as refundable, the goods will be returned to the buyer at buyer’s own expense.

10. If the defect is considered as refundable and the buyer will receive new goods as refund, the warranty period for the originally order will not be extended. 

Prague, 10.10.2021

 

GDPR

INFORMATION ON PROCESSING PERSONAL DATA 
Dear customers, the security and protection of your personal data is a long-term priority for us. In accordance with applicable generally binding legal regulations, in particular Regulation 2016/679 of the European Parliament and of the Council (General Regulation on Personal Data Protection), we would like to inform you about the processing of your personal data in connection with the purchase in our internet shop.

MANAGEMENT OF DATA AND CONTACT DETAILS
The administrator of your personal information communicated by you when purchasing in our e-shop and the internet shop owner located on the website www.sidlimited.com (hereinafter referred to as "eshop") is SID prod s.r.o. with its registered seat at Kurzova 2222/16, 155 00, Praha, Czech republic, Registered in the Commercial Register kept by the Municipal Court in Prague, Section C, insert 353605.


FOR ANY PURPOSE AND WHEN WE PROCESS YOUR PERSONAL DATA?
Your personal information you provide to us when ordering the goods, specifically your name, surname, address, telephone number and e-mail, we process for the purpose of fulfilling the purchase agreement you conclude with purchase of the relevant goods in our eshop including the delivery of the goods in the way you choose in your order, and handling your claims for any defects in the delivered goods. Personal data are further processed in connection with the fulfillment of the related public duties (eg issuance of a tax document and the associated necessity of archiving the relevant documents).
The legal basis for the processing of your personal data is, in relation to your order in our eshop, the fulfillment of contractual obligations and / or the implementation of measures before the conclusion of the contract and the fulfillment of the legal obligations imposed by the relevant generally binding legal regulations (especially Act No. 586/1992 Coll. ., on Income Taxes, as amended, Act No. 563/1991 Coll., on Accounting, as amended, and Act No. 235/2004 Coll., on Value Added Tax, as amended.
Your personal data will be processed for a period of four years from the ordering of the relevant goods in our eshop to ensure the fulfillment of the contractual obligations (in particular, the handling of any claims and claims arising from the contract) the duration of the effects of the rights and obligations of the contract. Tax documents with your personal data are archived in accordance with the Value Added Tax Act for a period of ten years.
Under the terms and conditions set forth in generally binding legal regulations, you have the right to access your personal data, the right to rectify or erase personal data, if one of the reasons provided by generally binding legal regulations, or the limitation of their processing, gives you the right to object to the processing of your personal data and the right to the portability of your personal information. You also have the right to file a complaint with the Supervisory Authority, which is the Office for Personal Data Protection in the Czech Republic. In case of any doubts regarding the processing of our personal data on our part, you can contact us at any time through the above mentioned contacts.
We require the personal information we require from you to complete the contract and to process your order in the eshop. Of course, you do not have the obligation to provide us with your personal information without providing us with the necessary personal data, however, it is not possible to close the purchase agreement with us and order the requested product (we would not know where to send the product, we or the delivery company could not contact you in connection with delivery) .
For the purposes of performance of the contract, we will provide you with the personal information you have given us, the person you choose in your order, or the entities that provide the payment method you have selected for the products ordered. We have your personal information, as well as all the contents of our eshop, stored with your hosting and IT service provider. Recipients have a high level of security for your personal information.

USE OF COOKIES
In order to ensure the best user experience in the e-shop and to ensure its full functionality, we use the so-called cookies in the eshop. These are small text files that are stored in your device.
Some cookies are deleted immediately after turning off your web browser (temporary cookies), other cookies will remain stored on your device and allow us to recognize your browser on the next visit to the eshop (permanent cookies). For example, you can see what goods you viewed during your previous visit or return to the shopping cart content if you did not complete your purchase. You can set cookie rules in your internet browser - usually you can individually decide on accepting or accepting them, both for specific cases and in general.

Prague, 27.06.2021

 

You can find further details regarding Terms & Conditions or GDPR in Czech language via following link:

Obchodní podmínky & GDPR